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Customer Service Supervisor

2 weeks ago


Baguio City, Cordillera, Philippines STARLIGHT BUSINESS CONSULTING SERVICES INC Full time ₱420,000 per year

Responsibilities:

● Lead the customer service team to achieve KPIs (response time, resolution rate, customer satisfaction, etc.).

● Manage scheduling, performance reviews, and daily operations.

● Communicate with global teams to optimize customer experience.

Requirements:

● BPO Experience in call center, BPO, or online service team management.

● Fluent in spoken and written English.

● Technical product support experience preferred.

Job Type: Full-time

Pay: From Php35,000.00 per month

Work Location: In person