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Customer Service Supervisor
2 weeks ago
Responsibilities:
● Lead the customer service team to achieve KPIs (response time, resolution rate, customer satisfaction, etc.).
● Manage scheduling, performance reviews, and daily operations.
● Communicate with global teams to optimize customer experience.
Requirements:
● BPO Experience in call center, BPO, or online service team management.
● Fluent in spoken and written English.
● Technical product support experience preferred.
Job Type: Full-time
Pay: From Php35,000.00 per month
Work Location: In person