Customer Service Specialist
1 day ago
MCI specializes in delivering tailored solutions to meet diverse client needs.
We're seeking individuals who thrive in team-oriented environments and are passionate about delivering exceptional customer service.
To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities:- Answer inbound calls and respond to customer inquiries.
- Provide accurate information regarding products and services.
- Resolve customer complaints with professionalism and empathy.
- Document all customer interactions in the CRM system.
- Follow communication scripts and standard operating procedures.
- Meet or exceed performance metrics including call quality and handle time.
- Collaborate with team members and supervisors to improve service delivery.
- Must be 18 years or older.
- High school diploma or equivalent required.
- Fluent in English and Spanish (spoken and written).
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Basic computer literacy and typing skills.
- Previous customer service or call center experience preferred.
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