Customer Success Partnerships Manager

6 days ago

Dasmariñas, Calabarzon, Philippines beBeePartner Full time ₱600,000 - ₱1,000,000
Job Information

The primary objective of this role is to foster long-lasting relationships with high potential accounts and drive their growth through tailored solutions.

Key Responsibilities
  • Act as the lead point of contact for any matters specific to partners.
  • Onboard new partners, ensuring a seamless transition from launch to implementation.
  • Conduct thorough research on clients' company dynamics to stay updated on branding, organizational changes, print needs, and seasonality.
  • Bolster and maintain strong partner relationships through open communication and proactive issue resolution.
  • Ensure timely and successful delivery of solutions that meet or exceed partner expectations.
  • Communicate progress on monthly and quarterly initiatives to internal and external stakeholders.
  • Forecast and track account metrics, analyzing sales reports to inform strategic decisions within the portfolio of accounts.
  • Effectively handle escalations and challenging conversations independently.
Requirements
  • 3-5 years of experience in Account Management or equivalent.
  • Proficiency with or knowledge of Salesforce or related CRM tools.
  • Bachelor's degree or equivalent preferred.
  • Commercial acumen with understanding of delivering profitable partnerships.
  • Excellent verbal and written communication skills.
Desirable Attributes
  • Adaptability and ability to learn quickly in a dynamic environment.
  • Self-motivated mindset with a positive 'can-do' attitude and eagerness to provide creative solutions.
  • Highly organized and process-driven approach.
  • Passion for delivering exceptional customer experiences.

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