Senior Client Success Manager

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeLeadership Full time ₱380,000 - ₱420,000
Key Account Management Executive

This role is instrumental in propelling virtual assistance services forward, ensuring seamless partnerships between clients and VAs.

  • Role Description:
    • Lead international client video interactions to drive success and leadership among VAs.
    • Develop a high-performing team of VAs through coaching and mentoring.
    • Bridge the gap between clients and VAs for effective communication.
    • Nurture lasting relationships with clients while preventing churn.
    • Craft opportunities for VA growth and development.
  • Key Responsibilities:
    • Client Partnership Excellence:
      • Engage in dynamic video calls with international clients to build trust.
      • Understand clients' business goals and challenges to establish deep relationships.
      • Effectively communicate client feedback to the VA team.
      • Prevent client churn by being the first point of contact for potential issues.
      • Identify expansion opportunities when clients require additional VAs or services.
      • Onboard new clients and set clear expectations for successful VA partnerships.
    • Virtual Assistant Team Leadership:
      • Coach and develop a team of 5-8 VAs working on client accounts.
      • Bridge communication gaps between clients and VAs during misunderstandings.
      • Address VA performance issues through coaching, training, or recommending replacements.
      • Coordinate task assignments to ensure VAs meet client expectations.
      • Provide professional development to help VAs grow and better serve clients.
      • Manage VA scheduling, performance tracking, and career development.
    • Bridge & Problem-Solving Excellence:
      • Resolve conflicts when clients and VAs experience communication breakdowns.
      • Facilitate replacements when client-VA matches are not effective.
      • Course-correct relationships when VAs feel micromanaged or clients feel underserved.
      • Translate business needs from clients into actionable guidance for VAs.
      • Present solutions that benefit both clients and VAs.

Requirements:

  • Essential Skills:
    • Strong leadership and communication skills.
    • Ability to motivate and develop VAs.
    • Excellent problem-solving and conflict resolution skills.
    • Ability to work effectively with clients and VAs.
  • Desirable Skills:
    • Experience in client partnership management.
    • Knowledge of virtual assistance services.
    • Understanding of business operations and client needs.

What We Offer:

  • Professional Growth:
    • Opportunities for professional development and growth.
    • Training and coaching to enhance skills.
  • Collaborative Environment:
    • A supportive and collaborative team environment.
    • Regular feedback and open communication.

How to Apply:

  • Submit your application with a cover letter and resume.
  • Highlight relevant experience and skills.

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