Customer Success Strategist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeMarketing Full time ₱900,000 - ₱1,500,000

About Us:

  • We empower the everyday woman and inspire self-confidence.
  • As a leading brand in Southeast Asia, we have an omnichannel presence across various markets.

Mission Statement:

  • To become the most thoughtful brand globally for the female consumer.
Key Responsibilities
  • Develop and execute a customer-centric strategy across channels.
  • Stay updated on marketing trends to continuously improve strategies and tools.
  • Analyse customer data and campaign performance to uncover insights and optimise communications.
Customer Insights
  • Leverage customer insights to drive program enhancements that increase engagement, retention, and lifetime value.
  • Strengthen customer insight capabilities through tools like surveys and focus groups.
Team Leadership
  • Own overall KPIs, including new customer acquisition, retention, and engagement.
  • Lead and coach the team, managing performance, goal setting, and capability development.
  • Ensure resource allocation aligns with strategic priorities.
Requirements:
  • Bachelor's degree in Marketing or a related field.
  • Min. 5 years of experience in a CRM role, preferably in retail or e-commerce.
  • With proven experience leading a team.
  • Candidates with SQL capabilities will have an added advantage.
Benefits:
  • Flexible Work Arrangement.
  • Work from anywhere.
  • Remote work according to HQ operating hours.
  • Staff Wellness.
  • Comprehensive corporate insurance.
  • Learning and Career Development.
  • Dedicated leadership training for those of managerial responsibilities.
  • Friday pm off for learning.
  • Generous staff discount off products.
  • Corporate partnerships with various companies.
  • Employee driven peer-to-peer recognition platform.
  • Internal Referral programme.

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