Freight Forwarding Operations Coordinator

2 days ago


Manila, National Capital Region, Philippines PORT NET LOGISTICS INC. Full time
Job Description

About the Role:

We are seeking a highly skilled Freight Forwarding Operations Coordinator to join our team. As a key member of our logistics department, you will be responsible for handling escalated customer inquiries and complaints, ensuring resolution and customer satisfaction.

Key Responsibilities:

  1. Customer Service: Handle customer inquiries via phone, email, or in-person, providing timely and accurate responses to their questions and concerns.
  2. Issue Resolution: Investigate and resolve customer complaints in a professional and courteous manner, escalating issues to management when necessary.
  3. Communication: Develop and maintain strong relationships with customers through proactive communication, ensuring they feel valued and supported throughout the shipping process.
  4. Logistics Coordination: Coordinate with logistics and transportation teams to ensure timely delivery of goods, monitoring shipment statuses and addressing any transportation-related issues promptly.
  5. Process Improvement: Analyze customer service metrics, identifying areas for improvement and implementing changes as needed to enhance the overall customer experience.
  6. Team Collaboration: Work closely with the logistics, warehouse, and sales teams to align customer service efforts with overall business goals, ensuring seamless execution of shipments and effective issue resolution.


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