
Technical Operations Specialist
1 week ago
We empower entrepreneurs to focus on growing their businesses and serving customers.
As a mid-senior level Service Reliability Engineer, you will be part of our team that is dedicated to delivering exceptional customer satisfaction and resolving complex technical issues.
Key Responsibilities- Collaborate with cross-functional teams to reproduce and resolve technical enquiries
- Provide technical support through various channels
- Identify fixes and develop code to improve product quality and customer experience
- Configure servers and networks in the cloud to ensure seamless operations
- Update database records and knowledge base to enhance self-servicing capabilities
- Minimum 5 years of experience as a Software Engineer
- Strong academic foundation from reputable universities
- Demonstrated track record in well-established or recognized organizations
- Experience with JavaScript tech stack (Node, NestJS, React, Vue)
- Experience with MongoDB, PostgreSQL, MySQL, or similar databases
- Experience with Cloud Platforms (e.g., AWS) and CI/CD tools
- Proficiency in reading logs and analyzing results from load testing tools
- Ownership: reliability, completing tasks, accountability
- Humility: openness to feedback and collaboration
- Structured Thinking: ability to reason across complex, multi-country setups
- Data driven: use data to support decisions and evaluate initiatives
- Analytical Mindset: detail-oriented with methodical problem solving
- Collaboration-Driven: effective cross-functional teamwork and communication
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