Senior Technical Operations Lead

7 days ago


Tanauan, Calabarzon, Philippines beBeeOperations Full time $80,000 - $120,000
Senior Technical Operations Specialist

We are looking for an experienced Senior Technical Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of all company products.

This is an exciting opportunity to work with a cutting-edge technology platform that connects bus, rail and ferry operators with online retailers. Our platform gives travelers seamless access to ground transportation online.

  • Main Responsibilities:
  • Manage ongoing escalations and investigations, ensuring smooth communication with partners and management during issue resolution.
  • Conceptualize new operational flows and guarantee seamless operation of all company products.
  • Take full ownership of high-level monitoring for company operations, ensuring smooth processes across the business.
  • Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Conduct in-depth technical investigations and collaborate on designing solutions that address complex challenges and improve system performance.
  • Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Support and lead strategic and operational projects that shape the direction and efficiency of the business.
  • Identify and implement key improvements in our product and tech systems from an operational perspective.
  • Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.


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