Chief Technical Operations Officer

1 week ago

Tanauan, Calabarzon, Philippines beBeeSupport Full time ₱650,000 - ₱850,000
IT Support Specialist Job Description

We are seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively.

Key Responsibilities:
  • Provide remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
  • Troubleshoot and resolve IT problems, identifying root causes, and/or escalating to supplier or partner organisations as required, to minimise downtime and disruptions
  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security
  • Manage system user accounts and access permissions, ensuring data security and compliance with company policies
  • Log, manage and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
Required Skills and Qualifications:
  • Possess a degree in Information Technology/Computer Science or a related field
  • A minimum 3-5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory/Azure AD, SharePoint, Teams, and Xero
  • Experience with remote support and management applications (e.g., TeamViewer, AnyDesk, VNC) and help desk software (e.g., Freshdesk, Zendesk, Jira)
  • Proficiency with Microsoft Office products, particularly Excel
  • Possess strong attention to detail and problem-solving skills
  • Well-developed English written and verbal communication skills

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