Operational Excellence Specialist

23 hours ago

Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,200,000
Job Overview

The Operations Generalist role is a critical position within our organization, responsible for providing exceptional support to multiple clients through various channels. This position requires adaptability, strong communication skills, and a commitment to meeting performance metrics in a fast-paced, multi-client environment.

Key Responsibilities:
  • Manage and prioritize tasks across multiple client accounts.
  • Maintain accurate and up-to-date records of client interactions and service requests.
  • Provide superior customer service through various channels.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Perform back-office tasks such as data entry and report generation.
Required Skills and Qualifications:
  • Proven experience in a customer service or support role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and analytical abilities.
  • Basic technical aptitude and the ability to explain technical concepts to non-technical users.
Desired Qualifications:
  • Client Focus
  • Problem-Solving & Analytical Thinking
  • Effective Communication

Ethos Support specializes in delivering exceptional value and services including Customer Support, Tech Support, Customer Success, and Back Office Support.

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