Remote Technical Support Representative Variation

2 days ago


Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱18,000 - ₱30,000
Technical Support Specialist Opportunity

This is a remote technical support specialist role that requires providing assistance and troubleshooting to clients across various industries. The ideal candidate will have strong English language proficiency, both written and spoken.

Main Responsibilities:
  • Respond to inbound technical support requests and diagnose hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Accurately document all customer interactions in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
Required Skills and Qualifications:
  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong command of the English language.
  • Typing speed of 20+ words per minute.
  • Basic proficiency in Microsoft Office and Windows operating systems.
Preferred Qualifications:
  • Work-from-home experience.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
Key Performance Indicators:
  • First-call resolution rate.
  • Customer satisfaction ratings.
  • Issue escalation efficiency.


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