
Remote Technical Support Representative Variation
2 days ago
This is a remote technical support specialist role that requires providing assistance and troubleshooting to clients across various industries. The ideal candidate will have strong English language proficiency, both written and spoken.
Main Responsibilities:- Respond to inbound technical support requests and diagnose hardware, software, and network issues.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Accurately document all customer interactions in the system.
- Maintain up-to-date knowledge of products, services, and support procedures.
- High school diploma or equivalent.
- Previous call center experience.
- Strong command of the English language.
- Typing speed of 20+ words per minute.
- Basic proficiency in Microsoft Office and Windows operating systems.
- Work-from-home experience.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- First-call resolution rate.
- Customer satisfaction ratings.
- Issue escalation efficiency.
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