Remote Technical Support Specialist

19 hours ago


Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱6,000 - ₱7,200
Job Opportunity

We are seeking a Technical Support Expert to provide top-notch remote support. The ideal candidate will review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes.

  • Key Responsibilities:
    • Manage and update support tickets for efficient tracking.
    • Troubleshoot technical issues and document resolution steps.
    • Communicate effectively to address customer needs.
    • Contribute to creating and improving knowledge base materials.
    • Stay up-to-date with company tools and services.
  • Qualifications:
    • Minimum 150 Mbps internet speed and remote setup.
    • Experience in technical support, preferably remote.
    • Strong written/verbal communication and troubleshooting skills.
    • Familiarity with Google Suite, Microsoft Suite, and CRM systems.
    • Attention to detail, problem-solving abilities, and a team-player mindset.
Benefits
  • Work from Home
  • Paid Time Off
  • Opportunities for growth and promotion

Must have strong technical skills, excellent communication skills, and the ability to work independently. Must also be available for consistent scheduling, including weekends.

The ideal candidate will have a strong background in technical support and a willingness to learn and adapt to new technologies.



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