Remote Technical Support Representative Opportunities

2 days ago

Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.

We are seeking skilled and customer-focused technical support representatives to provide assistance and troubleshooting support for a variety of clients across industries.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

A strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

You will also need:

  • a high-speed internet connection
  • an appropriate, quiet work environment
  • high language proficiency in English
  • work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

Key Responsibilities:

  • respond to inbound technical support requests via phone, chat, or email
  • diagnose and troubleshoot hardware, software, and network issues
  • guide customers through step-by-step solutions and escalate complex issues when necessary
  • document all customer interactions accurately in the system
  • maintain up-to-date knowledge of products, services, and support procedures
  • ensure customer satisfaction by providing timely and effective resolutions
  • follow company protocols and security guidelines when handling sensitive information
  • collaborate with internal teams to improve support processes and customer experience
  • meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications

Requirements:

  • must be 18 years or older
  • high school diploma or equivalent
  • previous call center experience
  • work from home experience
  • strong command of the English language
  • typing speed of 20+ WPM
  • high speed internet connection
  • basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • familiarity with Windows operating systems
  • skilled in troubleshooting and follow-up
  • able to multitask and self-manage effectively
  • excellent interpersonal skills
Benefits

Compensation and Benefits:

  • competitive compensation package
  • HMO coverage plus a dependent
  • dental coverage
  • in-house dental assistance worth ₱5,000
  • free meal during training
  • career growth and learning
  • allowances for rice, clothing, laundry, and meals
  • performance and loyalty bonuses
  • employee shuttle services
  • company retreats and off-site events
Others

Additional Information:

  • must be authorized to work in the country where the job is based
  • must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • must be willing to submit to drug screening

  • Remote Technical Support Representative

    2 weeks ago

    Cavite City, Calabarzon, Philippines Mass Markets Full time

    PositionRemote Technical Support Representative – Mass MarketsPosition OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

  • Remote Technical Support Representative Variation

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱18,000 - ₱30,000

    Technical Support Specialist OpportunityThis is a remote technical support specialist role that requires providing assistance and troubleshooting to clients across various industries. The ideal candidate will have strong English language proficiency, both written and spoken.Main Responsibilities:Respond to inbound technical support requests and diagnose...

  • Remote Technical Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

    Job OpportunityWe are seeking a Technical Support Expert to provide top-notch remote support. The ideal candidate will review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes.Key Responsibilities:Manage and update support tickets for efficient tracking.Troubleshoot technical issues and document...

  • Remote Technical Support Specialist

    2 days ago

    Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200

    Technical Support RoleWe are seeking a highly skilled Technical Support Representative to provide exceptional remote assistance.This individual will be responsible for managing and updating support tickets, ensuring efficient tracking and resolution of technical issues.The ideal candidate will possess strong written and verbal communication skills, as well...

  • Remote Technical Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time $45,000 - $60,000

    We are seeking a Support Specialist to join our team. The ideal candidate will be responsible for delivering exceptional technical and functional support to customers.This is a remote role, and candidates should be able to work standard CET working hours.You will collaborate with multiple teams, including Customer Success, Implementation, Product, and Tech,...

  • Remote Technical Support Specialist

    2 days ago

    Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    About the JobWe are seeking a skilled Remote Technical Support Representative to join our team. As a technical support specialist, you will provide assistance and troubleshooting support for clients across various industries.Job ResponsibilitiesTroubleshoot and resolve technical issues: Respond to inbound technical support requests via phone, chat, or email,...

  • Remote Customer Service Representative

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time $30,000 - $50,000

    Job OverviewWe are seeking a motivated and skilled individual to join our team as a Remote Customer Service Representative. This role involves handling incoming inquiries, proactive outreach to existing customers, and promoting new products and services while delivering exceptional service.This is an excellent opportunity to contribute to high-impact...

  • Technical Support Representative

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,000,000

    Technical Support Role OverviewWe are seeking a skilled Technical Support Representative to join our team. This is a customer-facing position that requires excellent communication skills and a passion for problem-solving.This role involves providing technical support to customers via phone, email, or chat. The successful candidate will be able to...

  • Technical Support Representative

    2 weeks ago

    Antipolo City, Calabarzon, Philippines Movate Technologies Services Limited Full time

    Job Title: Technical Support RepresentativeLocation: EGBC, AntipoloSchedule: Shifting SchedulesEmployment Type: Full-TimeAbout the RoleWe are looking for Customer Service Representatives who will assist customers with technical concerns related to POTS, DSL, or PRISM services. In this role, you'll be handling inbound calls and providing support by listening...

  • Technical Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱750,000

    We are currently seeking a highly motivated and detail-oriented individual to provide technical support for end-users across the organization.Job SummaryThis role involves providing timely and effective technical assistance to users with various hardware, software, and network-related issues. The successful candidate will possess excellent problem-solving...