Business Support Specialist

20 hours ago

Las Piñas, National Capital Region, Philippines beBeeRemoteSupport Full time ₱50,000 - ₱75,000
Job Overview

We are seeking a proactive and solutions-driven professional to deliver exceptional remote support for entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Australia.

Mission

The successful candidate will participate in a comprehensive interview process, comprising multiple stages. We anticipate the process to last no more than 3 weeks from start to finish.

  • HR Screening
  • Case study
  • Career deep dive
  • Behavioural fit assessment
  • Offer + reference interviews

This is a fully remote role where you'll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

Key Responsibilities:

You will be responsible for providing multichannel support to clients via email, live chat, and phone, with a focus on speed and clarity. You will also guide clients through Sleek's digital platforms (e.g., onboarding, document submissions).

  1. Resolve customer inquiries: Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
  2. Multichannel Support: Guide clients through Sleek's digital platforms (e.g., onboarding, document submissions).
Required Skills and Qualifications:

To succeed in this role, you must possess excellent communication skills, both written and spoken. Additionally, you should have experience with Zendesk, Aircall, Slack, and Gmail.

  • Great Communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
Benefits:

This role offers a unique opportunity to work in a regulated entity, ensuring a stable and secure work environment.

Please be aware that background checks may be performed depending on your role.

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