Tech Support Specialist

16 hours ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱720,000 - ₱840,000
Job Title: Technical Support Specialist

A technical support specialist plays a crucial role in ensuring clients receive high-quality assistance with real estate technology and brokerage sectors.

Key Responsibilities
  • Provide frontline technical support via phone, email, and live chat to meet client expectations.
  • Troubleshoot issues using step-by-step procedures and provided tools to resolve problems efficiently.
  • Manage support tickets and inquiries to meet Service Level Agreements (SLA) and Client Satisfaction (CSAT) targets.
  • Collaborate with leadership for coaching, feedback, and training reviews to improve performance.
Requirements

Must-Haves:

  • Strong internet connection (200+ MBPS) for seamless communication.
  • Previous experience in technical support or customer success roles.
  • Experience handling live chat, phone, and email support to cater to diverse client needs.
  • Clear, professional communication skills to ensure effective issue resolution.
  • Proven ability to meet Key Performance Indicators (KPIs) and SLA goals to drive business growth.

Nice-to-Haves:

  • Real estate knowledge or CRM/Salesforce experience to enhance understanding of the industry.
Benefits
  • Competitive Salary: $600 during training, then $800 after training and probation, providing financial stability.
  • Performance-based Bonuses: Incentives tied to consistency, metrics, and CSAT, promoting excellence in work.
  • Growth Path: Clear opportunities to advance in both earnings and role, fostering career development.

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