Senior IT Technical Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeNetwork Full time ₱3,000,000 - ₱5,000,000

We are seeking a skilled IT specialist to join our organization in addressing issues with end-user devices, cloud technologies, and basic network troubleshooting.

About the Role

The primary responsibilities of this role consist of resolving alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, and SOC alerts. You will also be responsible for communicating with vendors and customers as a point of contact, coordinating maintenance, after-hours repair, and patch remediation.

Responsibilities
  • Resolve alerts and requests related to user devices, circuits, temperature/water alerts, Cloud alerts, and SOC alerts.
  • Communicate with vendors and customers as a point of contact.
  • Coordinate maintenance, after-hours repair, and patch remediation.
  • Participate in projects assigned by managers for the NOC and Support teams.
  • Document knowledge base, new articles, and content improvements.
  • Recommend and improve processes to drive better outcomes.
Requirements
  • Familiarity with Microsoft Windows Desktop & Server OS expertise.
  • General understanding of all currently-supported versions of Windows, with an emphasis on Desktop issues.
  • Cloud Products & Technologies: Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS.
  • Identity Management, Authorization, and Security: Azure AD, Okta.
  • EMM/MDM tools: InTune, AirWatch.
  • Backups & Disaster Recovery.
  • E-Mail Technologies: General Mail Flow Troubleshooting, Archiving, Retention, Compliance.
  • Networking: comprehension of network protocols (TCP/IP, VPN, DNS, DHCP).
  • Diagnostic toolkit in Layer 1-3 functionality.
  • Security: resolve alerts as raised by SIEM/SOC providers, Anti-Virus.
  • Excellent communication skills, able to speak at a conversational English level.
  • 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits.
  • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations.
  • Passionate about delivering consistently positive experiences to our customers.
  • Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue.

Please note that we value innovation and continuous improvement, and look forward to discussing how your skills can contribute to our team's success.

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