Senior Technical Operations Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time $60,000 - $80,000
Job Description:

We are currently seeking an experienced Technical Support Analyst/Specialist to join our dynamic team of experts in the high-demand Crypto/Blockchain industry.

As a key member of our support crew, you will have the opportunity to continuously learn from and contribute your ideas to help business processes progress and innovate.

  • Manage and assist user inquiries on all supported platforms using available information
  • Serve as an escalation point for community/customer experience in high-touch escalations and platform incidents
  • Manage ticketed query systems and ensure comprehensive databases of queries and resolutions are kept up-to-date using Zendesk tickets
  • Exercise critical thinking skills to establish root causes of application errors and escalate serious concerns to higher-tier support groups
  • Contribute to improving team tools and processes by analyzing software application functionality and suggesting enhancements

Required Skills and Qualifications:

  • Motivated by our mission to create seamless support experiences for global communities
  • Curious, proactive, and self-motivated with a passion for life-long learning and emerging technologies
  • Minimum 3 years' experience in incident management, technical support, and System Administration
  • Knowledgeable in various UNIX/Linux commands and functions
  • Experience supporting highly automated and dynamic cloud environments
  • Demonstrated experience with end-to-end platform incident management using Zendesk or similar platforms
  • Exceptional communication skills with the ability to operate effectively across multiple departments and stakeholders
  • Flexible and adaptable to meet evolving needs of high-growth and fast-paced organizations

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