Vendor Relationship Manager

4 days ago

Mandaluyong City, National Capital Region, Philippines beBeeRelationship Full time ₱6,000,000 - ₱8,000,000

Job Title: Vendor Relationship Manager

Job Overview

The Vendor Relationship Manager is responsible for managing strategic partnerships with third-party vendors, ensuring optimal performance and compliance.

This position involves monitoring vendor relationships, enforcing contractual agreements, and implementing strategies to improve business outcomes while minimizing risk.

Key Responsibilities
  • Manage vendor relationships and performance to ensure targets are met.
  • Monitor and analyze vendor metrics (e.g., SLAs, KPIs); provide actionable insights and drive improvement plans.
  • Ensure vendors comply with internal policies, industry regulations, and customer treatment guidelines.
  • Create and maintain performance dashboards, conduct data-driven reviews, and provide regular reports to senior leadership.
  • Act as an escalation point for disputes, complaints, or irregular vendor practices; coordinate with Legal, Compliance, and Customer Service as needed.
Qualifications and Requirements
  • Oversight and management of third-party vendors, ensuring adherence to SLAs and KPIs.
  • Tracking and analysis of vendor performance, providing regular feedback and implementing corrective actions when necessary.
  • Conducting periodic vendor reviews and audits to ensure compliance with contractual obligations and regulatory requirements.
  • Development and execution of strategies to optimize business outcomes while maintaining a customer-centric approach.
  • Identification of trends and areas for improvement, recommending solutions to enhance collection efficiency.
  • Monitoring repayment trends and vendor performance through data analysis.
  • Generation of reports and insights to support decision-making and performance optimization.
  • Reporting of vendor performance to senior management.
  • Negotiation of commission structures, contract renewals, and service level expectations.
  • Alignment with internal teams (e.g., Finance, Compliance, Risk, BI) to drive seamless operations.
  • Management of the billing process for in-house service providers, ensuring timely validation, reconciliation, and processing of payments in coordination with Finance and Procurement teams.
Seniority Level
  • Associate

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