Senior Technical Support Specialist

7 days ago


Tanauan, Calabarzon, Philippines beBeetechnical Full time $94,000 - $121,000
Job Overview

We are seeking a seasoned Technical Support Manager to lead our team of experts. The ideal candidate will have experience in supervising technical support teams and providing exceptional customer service.

Main Responsibilities
  • Manage and coordinate the work of technical support representatives
  • Evaluate case quality and ensure timely resolutions
  • Deliver premium support for complex cases, sensitive customers, and high-risk accounts
  • Analyze case trends and collaborate with management to track and resolve issues
  • Collaborate with internal teams to enhance customer experience
Key Qualifications
  • Minimum 2 years of experience in a technical support role
  • Bachelor's degree in computer science or relevant work experience
  • Supervisory or leadership experience in a technical environment
  • Strong understanding of Windows and Mac operating systems
  • Excellent written and verbal communication skills
  • Strong organizational and analytical skills

Total Rewards Package
Our comprehensive total rewards package prioritizes your overall well-being and includes generous time off and health and wellness programs.



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