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Business Process Optimization Manager

1 week ago

Manila, National Capital Region, Philippines Jollibee Group Full time

The Process Improvement Manager for Jollibee Group is responsible for optimizing the different restaurant systems of multiple brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store.

The role will also be involved in restaurant engineering through Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of Jollibee Group.

Primary Responsibilities
  • Owns the Restaurant Operating Systems of Jollibee Group and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
  • Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
Above Restaurant Systems Development Management
  • Owns the Above Restaurant Systems Development for Jollibee Group.
  • Ensures store network performance by providing management guidelines and toolkits for Operations Leaders covering business pillars: Sales, Profit, FSC, People, and Compliance.
Business Continuity Planning and Risk Management
  • Conducts process gap analysis and recommends system improvements and innovations.
  • Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.

This position requires a graduate of Industrial Engineering or a related course with 5-7 years of relevant experience in a progressive capacity.