Business Process Optimization Analyst
5 days ago
About the Job
We are looking for a Business Process Optimization Analyst to join our team at Wee Community Developers, Inc. The successful candidate will have experience with ERP systems, business process optimization, and technical support.
You will work closely with our project managers and department heads to ensure the smooth operation of our Enterprise Resource Planning system.
The key responsibilities include monitoring and responding to open tickets, prioritizing and handling service requests and incidents, troubleshooting and escalating alerts, testing and verifying fixes, and documenting software support activities.
Responsibilities:
- Monitor and respond to open tickets
- Prioritize and handle service requests and incidents
- Troubleshoot and escalate alerts that cannot be resolved
- Test and verify fixes on test systems prior to deployment
- Document software support activities
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