Business Process Optimization Analyst

7 days ago


Manila, National Capital Region, Philippines Tarro Full time

We're seeking a results-driven Real-Time Analyst to join our team. The ideal candidate will have a strong background in business process optimization, analytical skills, and the ability to communicate effectively with stakeholders.

The successful candidate will be responsible for analyzing data to identify trends and areas for improvement, developing strategies to optimize business processes, and collaborating with cross-functional teams to implement changes.

Responsibilities:
  • Manage call volume, daily attendance, and program break schedules to ensure optimal coverage.

  • Assist in creating key metrics and targets for service levels.

  • Analyze and enhance delivery processes with the operations team.

  • Develop ideas for process and service improvement planning.

  • Produce daily, biweekly, and monthly internal reports for key stakeholders.

  • Use trends and reports to forecast requirements and optimize workforce allocation.

  • Support additional projects and responsibilities as assigned.



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