Director of Business Process Optimization

2 weeks ago

Manila, National Capital Region, Philippines GCash Full time
AVP, Head of Operational Excellence and Process Control

We are seeking an experienced professional to lead our operational excellence efforts. The ideal candidate will have a strong understanding of process optimization, risk management, and governance principles.

About the Role:

  1. The Director of Business Process Optimization will be responsible for developing and implementing operational excellence frameworks, policies, and best practices to enhance process efficiency and control.
  2. They will lead process optimization and automation initiatives to drive efficiency and scalability in Commercial B2C operations.
  3. The role requires establishing governance structures and operational controls to mitigate risks and ensure compliance with regulatory and industry standards.
  4. The Director will work closely with regulatory bodies and internal audit teams to ensure full compliance with applicable rules and guidelines, proactively addressing potential findings.
  5. They will design and oversee key performance indicators (KPIs) to monitor operational effectiveness and process adherence.

Requirements:

  1. A Bachelor's degree in Business Administration, Finance, Operations Management, or a related field; MBA is a plus.
  2. Minimum of 10+ years of experience in operational excellence, process control, or business operations, with at least 5 years in a leadership role within fintech, banking, or digital payments.
  3. Strong understanding of operational governance, process optimization, and risk management principles.
  4. Experience in managing large-scale commercial operations with a focus on efficiency, control, and customer satisfaction.
  5. Proven track record in implementing process automation and digital transformation initiatives.
  6. Strong stakeholder management skills and the ability to work cross-functionally with product, risk, compliance, and technology teams.
  7. Experience working with regulatory bodies and ensuring full compliance with audit requirements and industry standards.

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