Remote Support Professional

14 hours ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000
Job Title: Remote Technical Support Representative Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, it has established itself as a trusted partner in the industry.

We're seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for a variety of clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80km of the office location.

Key Responsibilities:
1. Respond to inbound technical support requests via phone, chat, or email.
2. Diagnose and troubleshoot hardware, software, and network issues.
3. Guide customers through step-by-step solutions and escalate complex issues when necessary.
4. Document all customer interactions accurately in the system.
5. Maintain up-to-date knowledge of products, services, and support procedures.
6. Ensure customer satisfaction by providing timely and effective resolutions.
7. Follow company protocols and security guidelines when handling sensitive information.
8. Collaborate with internal teams to improve support processes and customer experience.
9. Meet performance metrics including resolution time, customer satisfaction, and attendance.

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