Zendesk Optimization and Support Professional

19 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeZendesk Full time ₱3,200 - ₱4,500
About the Position

We are seeking a skilled professional to refine and maintain our Zendesk instance.

This role involves collaborating with our team to assess current workflows, identify areas for improvement, and implement tailored solutions using best practices.

Key Responsibilities
  • Evaluate and optimize our existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical guidance and support to the team on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
Requirements
  • Proven experience in a similar role, preferably as a Zendesk Administrator.
  • In-depth knowledge of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.

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