Customer Support Professional

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time $11,520 - $19,200

Unlock your career in customer service with this exciting opportunity.

This role is perfect for individuals who are passionate about delivering exceptional experiences to customers.

As a customer support representative, you will be the first point of contact for our customers, providing timely and effective solutions to their concerns.

  • Track customer issues, identifying trends and driving resolution
  • Collaborate with cross-functional teams to remove customer obstacles
  • Ensure every customer interaction is memorable and positive
  • Understand customer needs and work on solutions to keep them satisfied
  • Listen for opportunities to upsell our products and services that meet customer needs

You will be calm under pressure, excellent at establishing rapport, and comfortable chatting with a variety of people.

Kindness is essential in this role, as you will be interacting with customers from diverse backgrounds.

Able to adapt quickly to change, you will thrive in a fast-paced environment.

Excellent verbal and written communication skills are necessary for success in this role.

Experience with Zendesk or similar technology is a plus.

Benefits:
  • Competitive hourly rate
  • Ongoing commission potential

Work Environment:

Our shifts are based in the US timezone, with flexible scheduling to accommodate different time zones.

Expect to work weekends on a rotating basis.

Company Culture:

We value curiosity, learning, and open-mindedness in our employees.

Efficiency and resourcefulness are essential in achieving our mission and values.

We prioritize decisive action, recognizing that building a world-class product requires pushing personal limits and taking risks.

Transparency and direct communication are key to resolving issues quickly and building strong relationships with stakeholders.

By embodying a founder mindset, we strive to deliver exceptional results and create exceptional products.

Teamwork and a caring mentality are core to our culture, prioritizing customer satisfaction above all else.

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