Customer Experience Professional

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱60,000 - ₱90,000
Job Opportunity: Support Expert

We are seeking a highly skilled and empathetic professional to join our support team.

This role is critical for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

In recent years, we've experienced rapid growth and now need a driven specialist to help us take our customer experience to the next level.

What to Expect:
  • A fast-growing company with a strong focus on self-improvement and teamwork.
  • A highly experienced leadership team with multiple successful projects and extensive collective experience.
  • A culture of top performers who continuously strive to improve themselves and their work.
  • A 100% remote and micromanagement-free environment where you can thrive and grow professionally.
Key Responsibilities:
  • Provide exceptional customer service via in-app live chat, phone, and email.
  • Think critically and proactively to solve complex problems, taking ownership from start to finish.
  • Collaborate with internal stakeholders to gather information and ensure timely resolutions.
  • Document customer interactions and resolutions in Zendesk to maintain a clear record.
  • Provide clear feedback to the support team and leadership to improve processes.
Core Skills and Competencies:
  • Exceptional verbal and written communication skills.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Zendesk and telephony system proficiency.
  • Strong commitment to delivering exceptional customer service.
Benefits:

As a member of our support team, you will have the opportunity to work with a talented group of individuals who share your passion for delivering excellent customer experiences. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.

How to Apply:

If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your application. We look forward to reviewing your qualifications and discussing this exciting opportunity further.

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