Customer Partnership Manager

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time $90,000 - $110,000
Customer Experience Expert

At our company, we're elevating conversations with real-time insights and automation for customers.

We have over 50,000 companies globally relying on us, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply.

Your Role at Our Company

You'll be instrumental in addressing complex customer challenges with creative solutions and driving process improvements as a key member of our team.

As an adaptable and process-oriented professional with excellent digital communication skills, you'll establish quick rapport and situational awareness in customer interactions.

This remote role requires full on-camera engagement during core hours from a dedicated and technically enabled workspace, necessitating excellent internet connectivity.

What You'll Do
  • Lead all post-sales activities through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within our organization, working cross-functionally to ensure a consistent and strong customer message is embedded in everything we do.
  • Develop a positive, trusted relationship with customers by providing value throughout the partnership.
  • Retain long-term partnerships by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to drive incremental value and return on investment.
  • Maintain a deep understanding of our solutions and speak with customers about meaningful features/functionality for their business needs.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings, and working toward resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.
Skills We're Looking For
  • 1-5 years of experience in Customer Success.
  • Experience with telecommunication or SaaS providers required.
  • A real passion for providing top-notch account management.
  • Excellent time management and organizational skills with the ability to track numerous details.
  • A desire to work in a dynamic environment where your input is valued to help craft our offerings and client interactions.

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