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Remote Technical Assistant

1 week ago

Davao City, Davao, Philippines The HR Practitioner Full time
Key Responsibilities

The Technical Support Specialist will be responsible for:

  • Serving as the first point of contact for customers regarding their machine issues.
  • Providing initial diagnoses, analyses, and troubleshooting of machine issues.
  • Coordinating with colleagues locally and in the head office to escalate and resolve unresolved or open issues.
  • Ensuring all issues and communications are properly logged and updated in the internal CRM system.
  • Providing technical support to Service Engineers during installation, service visits, and trainings.

The successful candidate will have excellent problem-solving skills, superb communication skills, and a positive disposition.