IT Technical Support
4 weeks ago
- Technical Support: Respond to technical inquiries and resolve issues related to hardware, software, and network systems.
- Troubleshooting: Diagnose and troubleshoot problems with computers, printers, operating systems, and other IT-related equipment.
- User Assistance: Provide on-site or remote support for employees experiencing technical difficulties.
- Software Installation & Configuration: Install and configure software applications, updates, and patches on user systems.
- Network Support: Assist with network issues, including connectivity problems, Wi-Fi troubleshooting, and VPN setup.
- Maintenance & Repairs: Perform routine maintenance on IT systems, including updates and repairs for hardware and software.
- Documentation: Maintain records of support requests and solutions, including troubleshooting steps, problems resolved, and feedback from users.
- Training: Provide training to users on system usage, best practices, and new technologies.
- Collaboration: Work closely with other IT staff to ensure systems are functioning optimally and that internal security protocols are followed.
- Escalation: Escalate complex issues to higher-level technical teams when necessary.
- Education: Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
- Experience: Proven experience in IT support, help desk, or related technical field.
- Strong knowledge of computer systems, hardware, and software.
- Experience with troubleshooting operating systems (Windows, macOS, Linux).
- Knowledge of network configurations and basic networking protocols (TCP/IP, DNS, DHCP).
- Familiarity with remote support tools and ticketing systems.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and handle multiple issues simultaneously.
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