IT Technical Support

4 days ago


Davao City, Davao, Philippines WEANSWER CALL CENTER SERVICES Full time

We are looking for a highly motivated IT Support Specialist to provide technical assistance and troubleshooting for our BPO operations. The ideal candidate will ensure smooth IT operations by maintaining hardware, software, and network systems, assisting employees with IT-related issues, and supporting overall IT infrastructure.

Technical Support & Troubleshooting

  • Provide first-level IT support for desktops, laptops, peripherals, and software used in a BPO environment.
  • Diagnose and resolve hardware, software, and network issues for on-site and remote employees.
  • Assist with user account management (password resets, access permissions, Active Directory, etc.).
  • Handle ticketing system requests and escalate complex issues to higher-level support when necessary.

System & Network Maintenance

  • Monitor and maintain LAN/WAN, VPN, and VoIP systems to ensure connectivity.
  • Install, configure, and update operating systems and software on workstations.
  • Support biometric, IP phones, and security access systems used in the BPO setting.
  • Ensure compliance with data security policies and IT best practices.

Infrastructure & Asset Management

  • Maintain an updated inventory of IT assets, ensuring timely repairs or replacements.
  • Assist in setting up new workstations, servers, and IT equipment.
  • Provide technical support for video conferencing, remote desktops, and cloud-based applications.

Collaboration & Training

  • Work closely with IT administrators, network engineers, and management to enhance IT processes.
  • Educate employees on basic troubleshooting and cybersecurity best practices.
  • Document common issues and solutions for knowledge-sharing purposes.
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