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Technical Assistance Manager

3 weeks ago

Davao City, Davao, Philippines OP360 (OfficePartners360) Full time

We are seeking a highly motivated Technical Support Specialist to join our team at OP360. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide technical assistance to customers via phone, email, or chat.
  • Resolve customer issues efficiently using troubleshooting skills.
  • Educate customers on product use and assist them in utilizing available features.
  • Maintain accurate records of customer interactions and resolutions.

Qualifications & Requirements:

  • A minimum of 2 years of college education (any IT-related course is an asset).
  • Prior call center experience handling technical escalations is required.
  • Familiarity with event logs and programming languages such as SQL and C++ is an advantage.
  • Excellent communication and problem-solving skills are essential.
  • Working knowledge of Microsoft Office applications is necessary.

Why Choose OP360?

  • We offer a competitive salary and benefits package.
  • Career growth opportunities in a dynamic work environment.
  • Ongoing training and development programs to enhance your skills.