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Remote Billing Specialist

3 weeks ago

Davao City, Davao, Philippines Remote VA Full time

As a Virtual Assistant - Customer Experience Professional at Remote VA, you will be responsible for delivering exceptional customer service and support for our Durable Medical Equipment (DME) clients. This role requires strong communication skills, a keen eye for detail, and the ability to multitask effectively.

Key Responsibilities

  1. Customer Service: Provide timely and accurate responses to customer inquiries, either via phone, email, or chat, regarding DME products and services.
  2. Billing Support: Assist with managing billing tasks, including processing insurance claims, verifying insurance benefits, and ensuring timely and accurate billing for services rendered.
  3. Documentation Management: Maintain accurate records of customer interactions, service requests, and billing information in our database.
  4. Coordination: Facilitate effective communication between healthcare providers, patients, and insurance companies to ensure seamless service experiences and timely resolutions of billing issues.
  5. Follow-Up: Conduct follow-up calls or emails to guarantee customer satisfaction and resolve any outstanding billing matters.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

Work Schedule: Monday - Friday from 9:00AM - 5:00PM EST