Frontline Client Advocate

2 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000
Customer Support Specialist

We are seeking a detail-oriented and proactive customer support specialist to join our team. This role will involve being the primary point of contact for business clients, ensuring a smooth and professional experience through timely and solution-driven support.

Key Responsibilities:

  • Act as the primary point of contact for B2B clients via email and chat.
  • Handle incoming support inquiries with professionalism, empathy, and efficiency.
  • Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
  • Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately to internal stakeholders.
  • Contribute to documentation, FAQs, and process improvements to streamline support workflows.

Required Skills & Qualifications:

  • 1-3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-first attitude.
  • Comfortable working with CRM and ticketing systems.
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • Team player who can also work independently and take initiative.

Benefits:

  • Remote work opportunity in the New York time zone.

Additional Information:

  • Knowledge of Telco is a plus.

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