Senior Client Relationship Manager
4 weeks ago
Azeus Systems Limited is a global leader in providing innovative solutions for Boards and Senior Leadership Teams. Our product, Azeus Convene, empowers reputable institutions across the globe to foster good governance.
We are seeking an experienced Senior Client Relationship Manager to join our growing customer relations force. As a key member of our team, you will be responsible for ensuring the success of our clients and driving business growth through effective client management.
Key Responsibilities:
- Become a trusted adviser to our clients, providing expert guidance on how to maximize the value of our platform.
- Develop and implement tailored engagement strategies to meet the unique needs of each client.
- Deliver exceptional customer service, responding promptly to client inquiries and concerns.
- Work closely with internal teams to resolve client issues and ensure seamless implementation of our solution.
Detailed Responsibilities:
- Cultivate strong relationships with clients, building trust and confidence in our ability to deliver results.
- Engage clients in regular discussions about their subscription, including quarterly business reviews, goal setting, and renewal planning.
- Document all client insights, feedback, and use cases, providing valuable input for future product development.
- Identify opportunities for upsell, cross-sell, and referrals, working closely with sales and marketing teams to drive business growth.
Requirements:
- Minimum 1 year of experience in sales, customer success, or account management.
- SaaS background preferred, but any IT experience would be beneficial.
- Excellent command of the English language.
What We Offer:
- A competitive salary range: $60,000 - $80,000 per annum.
- A dynamic and supportive work environment.
- The opportunity to work with a cutting-edge product that is making a real difference in the world.
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