Service Desk Specialist
4 days ago
We are seeking a highly skilled Service Desk Professional to join our Business SaaS Service Desk team.
This role involves providing end-to-end management of Avaloq clients, serving as the single point of contact for all SaaS support queries. You will be responsible for managing incoming calls, tickets, and emails through our ticketing tool, ensuring seamless communication with clients regarding issue resolutions.
Your key tasks include:
- First-level Help Desk support: provide a single point of contact for both internal and external Avaloq clients.
- Efficiently assess customers' requests: either resolve or assign them to 2nd level support accordingly.
- Record and track incidents and complaints, keeping clients informed on their requests' status and progress.
- Manage clients' requests' life-cycle, including closure and verification.
- Produce and update statistics and reports for both clients and Avaloq management.
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Service Desk Support Specialist
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IT Service Desk Specialist
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it service desk
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Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full timeURGENT HIRING FOR IT SERVICE DESK INITIAL & FINAL VIRTUAL PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JOB NOW BPO TSR EXPERIENCE IS ACCEPTED APPLY NOWSITE AVAILABLE (WORK ONSITE):ETON CENTRIS, QUEZON CITYPOSITION: IT SERVICE DESK (L1 & L2 AVAILABLE)JOB DESCRIPTION:Basic Active Directory knowledge. Creating user accounts, resetting passwords, creating...
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it service desk
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Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full timeINITIAL AND FINAL VIRTUAL PROCESS ONLY NO ASSESSMENT URGENT HIRING FOR IT SERVICE DESK START ASAPWORK ONSITE (SITES AVAILABLE):ETON CENTRIS, QUEZON CITYANGELES CITY, PAMPANGAPOSITION: IT SERVICE DESK (L1 & L2 AVAILABLE)JOB DESCRIPTION:Ensure timely response of all the tickets raised by the client end user.100% adherence to timeliness as per the priority of...
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it service desk
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Service Desk
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Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...
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IT SERVICE DESK
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IT Service Desk
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