Technical Support Liaison
6 days ago
About Kigo, a Guesty Company, and our commitment to exceptional customer experiences
We are a leading provider of innovative solutions for the hospitality industry, dedicated to delivering exceptional value to our clients. As a Customer Experience Specialist, you will play a pivotal role in ensuring that our customers receive top-notch support and guidance.
This is a unique opportunity to leverage your technical expertise, communication skills, and passion for helping others to drive business growth and customer success.
The ideal candidate will possess a strong understanding of technology, excellent problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
- Provide prompt and accurate responses to customer inquiries via various channels.
- Offer comprehensive technical support, including written and verbal guidance.
- Identify and resolve customer issues, manage ticket queues, and collaborate with technical teams.
- Contribute to the development of knowledge base articles and share best practices.
- Work closely with developers to ensure seamless customer experiences.
Requirements:
- Native English language proficiency.
- Minimum 2 years of experience in a similar role.
- Strong technical aptitude and computer skills.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
- Capacity to analyze problems, provide solutions, and communicate effectively.
- Sound judgment and creative thinking.
- Customer-focused attitude and willingness to exceed expectations.
- Empathetic and positive demeanor.
- Fast learner with a growth mindset.
- Hardworking and deadline-driven.
- Proficient in ticketing systems and comfortable with flexible scheduling.
- Desirable: experience with booking platforms and technical tools.
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