Technical Support Supervisor

4 days ago


Manila, National Capital Region, Philippines Wipro Technologies Full time
Key Accountabilities

The IT Service Desk Lead will be responsible for:

  • Managing and coordinating escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up.
  • Coordinating with other IT teams as appropriate for closure of any escalated ticket.
  • Acting as a liaison between Service Desk and other teams to ensure effective communication.
  • Providing liaison and governance at both internal & client levels.


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