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Technical Customer Liaison

1 week ago

Manila, National Capital Region, Philippines Genesys Full time
About the Role

This is an exciting opportunity for a skilled Application Support Analyst to join our Custom Application Support Team. As a customer liaison, you will be responsible for troubleshooting, resolving, and communicating customer issues reported to the Genesys Custom Solutions Practice & Expert App teams.

Key responsibilities include:

  • Troubleshooting and resolving problems using available systems and tools.
  • Acting as a front-line advocate for application issue resolution.
  • Creating Knowledge Base articles and other support-related collateral.

You will also interface with Custom Solutions' Subject Matter Experts & Expert App team when needed.