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Customer Service Associate

2 weeks ago

Manila, National Capital Region, Philippines AMADEUS MARKETING PHILS, INC. Full time
Job Overview

AMADEUS MARKETING PHILS, INC. is seeking a talented Customer Service Associate to provide top-notch support to our clients.

This role offers the opportunity to develop strong problem-solving skills, work with various technical systems, and build lasting relationships with customers and partners.

Primary Duties
  1. Provide Support: Offer assistance to B2B and B2C users through different communication channels.
  2. Consulting: Collaborate with customers and partners to resolve complex issues.
  3. Issue Resolution: Diagnose problems, escalate when necessary, and ensure timely resolution.
  4. CS Performance: Meet and exceed set CS KPIs.
  5. System Acquaintance: Develop expertise in multiple technical systems and interfaces.
Your Profile
  • Degree: Bachelor's degree or equivalent experience.
  • Career Experience: 1+ years in customer support.
  • Languages: Fluent in English and Japanese.
  • Skills: Strong ability to support various systems and solutions, commit to customer satisfaction, and deliver results.
  • Work Schedule: Available to work in shifts (morning and evening) and weekends.