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Customer Service Associate

1 week ago

Manila, National Capital Region, Philippines ACCPRO International Full time
Job Summary
At ACCPRO International, we are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to provide top-notch customer service in a fast-paced environment.

The Customer Service Department is responsible for assisting members with processing orders, account-related concerns, and all queries involving their membership. This includes coordinating with other departments to ensure smooth transactions and maintaining continuity of business for active members.

Duties and Responsibilities:
  • Process payment activation (cash, credit card, check, Bank deposit)
  • Provide high standard of customer service
  • Respond promptly to customer inquiries in person
  • Resolve customer complaints via phone or email
  • Respond to customer queries via Social Media Platforms
  • Assist customers with orders, account maintenance, and other services
  • Inform, campaign, promote to customers of announcements and promotions through text blast, call outs, and social media as part of sales drive
  • Handle customer complaints and inquiries
  • Maintain and update customer records and account information
  • Coordinate with other departments for smooth flow of Member transactions
  • Provide assistance during events such as Trainings, conventions, seminars, recognitions
  • Ensure smooth coordination of order ship out with Logistics department
  • Work with Customer Service Team Leader to ensure proper customer service is being delivered

Qualifications
A Bachelor's degree/College Degree in any field and 1 year of experience in customer service are required. Additionally, the candidate must have ability to communicate effectively, both verbally and in writing, and willingness to learn and take action.