Customer Service Expert

6 days ago


Makati City, National Capital Region, Philippines NEZDA Technologies, Inc. Full time

We are seeking a skilled Customer Service Expert to join our team at NEZDA Technologies, Inc. in Makati site. This is an excellent opportunity for individuals who excel in providing top-notch customer service and are passionate about delivering exceptional experiences.

Job Summary

The successful candidate will be responsible for handling inbound customer inquiries via phone, email, and chat. They will provide knowledgeable and courteous assistance to resolve customer issues while maintaining a positive, professional, and helpful attitude at all times.

About the Role

This position involves working with customers to understand their needs and concerns, identifying opportunities to improve customer satisfaction, and suggesting process improvements. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Respond to inbound customer inquiries via phone, email, and chat
  • Provide knowledgeable and courteous assistance to resolve customer issues
  • Identify opportunities to improve customer satisfaction and suggest process improvements
  • Maintain a positive, professional, and helpful attitude at all times

What We Offer

NEZDA Technologies, Inc. offers a competitive salary package of 24,000 - 30,000 PHP (29k Package with Performance incentives) for this role. Additionally, we provide HMO, Mandatory Governmental Benefits: SSS, Pag-ibig, & Philhealth, Account Allowances, Night Differentials, Performance Incentives/Bonuses, and State of the art facilities and much more.

Requirements

To be considered for this position, you must have a strong passion for delivering exceptional customer service and a proven track record of success in a similar role. You should also possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

How to Apply

Please register on Viber App if signal is poor.



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