Tech Support Specialist

1 week ago

Barcelona, Philippines beBeeTechnical Full time $60,000 - $80,000

As a key member of our technical support team, you will play a vital role in ensuring the smooth operation of our services. The Technical Support team provides Tier 2 technical assistance to customers worldwide, guaranteeing timely resolution of both high-priority and low-priority requests.

Key Responsibilities:
  • Responding to escalated technical issues from Tier 1 Support with professionalism and efficiency.
  • Assisting Incident Management teams during urgent situations.
  • Providing expert guidance to customers on configuration issues and queries.
  • Maintaining monitoring systems and implementing proactive measures to prevent service disruptions.
  • Collaborating with other support teams and developers to resolve complex technical challenges.
Required Skills:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience working in production/application support roles.
  • Strong knowledge of hardware, software, and network systems.
  • Familiarity with querying languages such as SQL, JQL, and LookML.
  • Proficiency in tools like New Relic, Sumologic, Jira, and Gitlab.
  • Automation experience using scripting tools.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced environment.
  • Customer-centric mindset with a focus on delivering exceptional service experiences.
Benefits

Our organization offers a dynamic work environment that fosters growth, innovation, and teamwork. As a valued member of our technical support team, you can expect opportunities for professional development, collaboration with experts, and recognition of your achievements.

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