Customer Experience Specialist

23 hours ago

Taguig, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱4,000,000 - ₱8,000,000
About the Position

This is an exciting opportunity to become part of a dynamic team as a Customer Success Representative. Your role will involve providing exceptional customer service and ensuring our clients' businesses thrive with the help of our secure online payments platform.

Your primary responsibilities will include:

  • Delivering timely and accurate responses to customers' queries via email, chat, and voice
  • Flagging transactions and alerting the finance team to potential issues
  • Identifying and flagging potential fraud cases
  • Investigating customer complaints and recommending solutions
The Skills We Are Looking For
  • A self-starter with excellent communication and problem-solving skills
  • A detail-oriented individual who can work independently and as part of a collaborative team
  • Someone who is passionate about delivering outstanding customer experiences
  • A strong analytical thinker who can identify and resolve complex issues
What You Will Gain
  • The opportunity to work with a global team of high performers
  • A chance to develop your skills and expertise in customer success and online payments
  • A dynamic and meritocratic workplace that values transparency and open communication
  • A comprehensive benefits package that includes HMO benefits, meals, and snacks

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