Patient Care Liaison
2 weeks ago
This is a dynamic and challenging role that requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality. As a Case Manager, you will serve as the primary liaison between patients and caregivers, ensuring the delivery of high-quality, continuous care.
The OpportunityThis position offers flexibility with remote work from home and an opportunity to collaborate with an international team in a growing business. The ideal candidate will be able to handle difficult or sensitive situations professionally, both in person and over the phone.
Key Responsibilities:- Patient Care Coordination:
- Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
- Monitor and maintain care quality by completing measures and quality assurance activities.
- Keep the Director of Patient Services and vendors informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
- Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
- Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
- Communication & Documentation:
- Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
- Maintain accurate and up-to-date documentation for all caregivers and patients in a care management system.
- Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
- Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with departmental procedures.
- Maintain patient confidentiality, privacy, and dignity in all communications and actions.
- Collaboration & Support:
- Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
- Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
- Provide additional support and responsibilities as assigned to meet business needs.
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