Patient Care Coordinator

2 weeks ago

Porac, Philippines beBeeCustomerService Full time $50,000 - $60,000
Job Opportunity

We are seeking a highly skilled Member Experience Specialist to join our team. As a Member Experience Specialist, you will play a critical role in the daily operations of our organization.

This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment.

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
  • Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.
Requirements:
  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.

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