SaaS Software Expert

2 weeks ago

Porac, Philippines beBeeBrandAmbassador Full time $18,000 - $24,000
Customer Support Professional Role Overview 

We're looking for a skilled Customer Support Specialist to play a pivotal role in our broader Customer Success and Account Management teams. This position requires deep expertise in software, enabling the specialist to deliver engaging training sessions and seamless onboarding programs via webinars or online group sessions, ensuring new customers hit the ground running.

The ideal candidate is an exemplary brand ambassador committed to ensuring customer satisfaction. Key responsibilities include:

  • Providing expert guidance to users on products and services
  • Facilitating the onboarding process for new customers
  • Conducting training and working sessions with customers
  • Delivering timely and clear responses to users through support interfaces
  • Collaborating with internal teams to escalate and resolve customer issues effectively

For success in this role, you'll need a Bachelor's degree, familiarity with influencer marketing platforms, and 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services. The ideal candidate will possess exceptional written and verbal communication skills, be able to tailor communication to different audiences, and demonstrate proficiency in public speaking and delivering compelling presentations.

 

Requirements
  • Bachelor's degree
  • Familiarity with influencer marketing platforms
  • 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services

 

What We Offer
  • A culture of mutual respect
  • Diversity and inclusion
  • Value creation for customers and peers
  • Ownership and accountability
  • Mutual success and alignment

 

This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional customer experiences. If you're passionate about providing top-notch support and have a knack for building strong relationships, we'd love to hear from you.

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