Cloud Solutions Expert
2 weeks ago
We are seeking a skilled Technical Support Engineer to join our team. This role is ideal for individuals with experience in technical or software support, particularly in SaaS or cloud-based environments.
The successful candidate will have strong troubleshooting skills in web environments, proficiency in AWS services, and excellent communication, documentation, and organizational skills.
Responsibilities include:
- Providing expert-level support for our cloud-based platform, primarily hosted on AWS / Azure
- Managing and supporting large-scale deployments of our services across enterprise environments
- Collaborating with the consulting team to ensure a seamless handover from implementation to support
- Analyzing, troubleshooting, and resolving product issues efficiently; responding to tickets within defined SLAs
- Support our clients by providing timely and effective resolutions to technical issues
- Work collaboratively with internal teams to identify and implement infrastructure improvements using AWS best practices
- Participate in weekly meetings with R&D to evaluate product updates and bug fixes
- Previous experience in technical or software support, preferably in a SaaS or cloud-based environment
- Strong understanding of web development and troubleshooting principles
- Excellent problem-solving skills and attention to detail
- Fluency in English language
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