Professional Customer Service Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱180,000 - ₱250,000
Customer Service Representative">

We are seeking a skilled and motivated professional to provide exceptional customer service through inbound/outbound calls, email, and chat services.

Key Responsibilities:
  • Attend to inbound and outbound calls in a courteous and timely manner.
  • Listen, understand customer needs, and resolve any concerns.
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
  • Follow established processes and perform tasks in a courteous and professional manner.
  • Utilize technology to complete tasks efficiently.
  • Adhere to scripts, policies, and procedures.
  • Utilize knowledge base and training to accurately answer customer requests.
  • Comply with requirements surrounding confidential information and personal information.
  • Escalate customer concerns to the managerial team when necessary.
Requirements:
  • Must be at least 18 years of age.
  • High school diploma or equivalent required.
  • Ability to read and speak fluent Spanish and English is essential.
  • 6 months voice, email, and chat support call center experience as a Spanish Agent preferred.
  • Excellent organizational, written, and oral communication skills.
  • Familiarity with computers and ability to learn new and complex computer system applications.
  • BASIC KNOWLEDGE OF MICROSOFT OFFICE SUITE (EXCEL, POWERPOINT, WORD, OUTLOOK)
  • Ability to type swiftly and accurately (40+ words per minute with 95% accuracy).
  • Grammar Assessment passing score > 85%.
  • Excellent comprehension skills score > 90%.
  • Knowledge of CRM platforms beneficial.
  • Ability to evaluate, troubleshoot, and follow-up on customer issues.
  • Aptitude for conflict resolution, problem solving, and negotiation.
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • Flexibility to work in shifts, including weekends and holidays.

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