Customer Service Specialist

24 hours ago

Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time $5,000 - $45,000
Job Title

A customer service specialist plays a pivotal role in delivering outstanding customer experiences across diverse sectors.

About Our Clients

We partner with forward-thinking businesses operating in insurance, fitness, home services, and consumer electronics. They revolutionize their industries through cutting-edge technology and user-centric solutions.

From pioneering insurance products to state-of-the-art fitness platforms and smart home appliances, our clients aim to enhance daily lives through intuitive, efficient, and reliable products and services.

The Impact You'll Make

As a customer service specialist, your tasks will include:

  • Responding to customer inquiries via multiple channels (email, chat, phone)
  • Providing accurate product information and troubleshooting steps
  • Engaging in real-time support during business hours

You will also be responsible for:

  • Monitoring and responding to support tickets in various CRM systems
  • Escalating complex issues to appropriate teams or individuals
  • Tracking and following up on open tickets to ensure timely resolution

Your skills and expertise will be put to the test as you:

  • Offer basic technical support for common issues across different product lines
  • Guide customers through account setups and product usage
  • Create and maintain step-by-step troubleshooting guides

In addition, you will:

  • Manage schedules and coordinate appointments when necessary
  • Perform data entry and maintain accurate customer records
  • Assist with various administrative tasks to support team efficiency

Process Improvement is another key aspect of this role:

  • Identify recurring issues and suggest improvements
  • Contribute to the development of FAQs and knowledge-base articles
  • Collaborate with team members to enhance customer support processes

You can expect to work from home with a comfortable setup that includes a computer, internet, and necessary equipment. The schedule may vary and include weekends.

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